Glow Wizard Privacy Policy

Effective date: August 25, 2025.

Glow Wizard provides brand‑neutral, wellness‑advisory skincare guidance and does not offer medical diagnosis or treatment, consistent with our public positioning.

This policy explains how personal information is collected, used, disclosed, and protected under Alberta’s Personal Information Protection Act (PIPA).

Contents

  1. Who we are & contact
  2. What we collect
  3. How we use information
  4. Consent & lawful basis
  5. Cookies, analytics & pixels
  6. Sharing & service providers
  7. Storage, location & transfers
  8. Retention & deletion
  9. Your rights under Alberta PIPA
  10. Children
  11. Security
  12. Changes to this policy
  13. How to contact us / OIPC

1) Who we are & contact

Glow Wizard, Calgary, Alberta, Canada; email: info@glowwizard.com for privacy requests or questions.

A Privacy Officer reachable at the same address handles access, correction, withdrawal of consent, and complaint intake under PIPA.

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2) What we collect

  • Contact details: email and optionally name to operate a double‑opt‑in beta waitlist, confirmations, and educational communications.
  • Survey/intake data: primary skin goals, skin feel, sensitivities, climate, routine steps, and optional context (e.g., pregnancy/derm conditions) to personalize wellness guidance; sensitive items are optional and include “Prefer not to say.”
  • Technical/usage data: device/browser info, page views, UTM parameters, and event data from analytics and ad pixels for performance and attribution.
  • Images (future features): if photos are uploaded later for analysis, they are stored securely and used to generate explainable, brand‑neutral guidance; photo upload is not required for the current validation survey.

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3) How we use information

  • Send beta confirmations, manage the waitlist, and deliver ingredient‑education aligned to selected interests.
  • Generate personalized, explainable, brand‑neutral routines with ingredient guardrails based on preferences and sensitivities.
  • Validate market demand, improve features, monitor reliability, and measure campaign performance and attribution.
  • Maintain security, prevent misuse, and comply with applicable obligations under PIPA.

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  • We rely on consent for collecting and using contact details and survey responses; consent can be withdrawn at any time by unsubscribing or contacting us.
  • We avoid making consent a condition of service beyond what is necessary to provide requested wellness guidance.

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5) Cookies, analytics & pixels

  • We use cookies and pixels to operate the site, understand engagement, and attribute advertising performance; browser and platform settings can limit tracking.
  • Limiting cookies or personalized ads may affect certain features while the site remains available for basic use.

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6) Sharing & service providers

  • Personal information may be processed by service providers (email delivery, analytics, advertising platforms, hosting) under contracts requiring confidentiality, security, and use only on our instructions.
  • We may disclose information if required by law or to protect our rights, users, and services, consistent with PIPA.

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7) Storage, location & transfers

  • Data may be stored or processed in Canada and other jurisdictions by service providers with contractual safeguards intended to protect information.
  • Where information is transferred outside Alberta, individuals retain PIPA rights as described below, and we apply comparable safeguards.

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8) Retention & deletion

  • We retain information only as long as reasonably required for beta operations, product validation, security, and legal obligations, after which it is deleted or de‑identified.
  • Individuals may request deletion or withdraw consent; we will act unless retention is required or permitted by law.

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9) Your rights under Alberta PIPA

  • Access: request access to personal information in our custody and information about its use and disclosure.
  • Correction: request correction of inaccuracies or incompleteness in personal information we hold.
  • Withdrawal of consent: withdraw or vary consent on reasonable notice, subject to legal or contractual limits.
  • Complaint: contact us first; if unresolved after reasonable opportunity, you may file a privacy complaint with the Office of the Information and Privacy Commissioner (OIPC) of Alberta following the OIPC process.

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10) Children

The services are intended for adults; we do not knowingly collect personal information from children, and age‑related controls form part of our compliance roadmap.

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11) Security

We use encryption in transit and at rest, role‑based access, logging/monitoring, and periodic testing aligned with our cloud‑native MVP architecture.

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12) Changes to this policy

We will update this page for material changes and revise the Effective date; continued use after updates signifies acceptance. [2]

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13) How to contact us / OIPC

Contact Glow Wizard at hello@glowwizard.com for access, correction, or consent withdrawal requests under PIPA.

Alberta residents may request a review or file a privacy complaint with the Office of the Information and Privacy Commissioner (OIPC) of Alberta; see the OIPC complaint and contact resources for process details and timelines.

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